A delivery quote should never be a surprise. You see the fare before you confirm a booking, and it does not change on you afterwards — but it is worth knowing what the number is made of, because two or three of its parts are under your control.
Distance, but measured properly
Fares are built on the driving distance between your pickup and your drop-off, not the straight line between them. A river, a one-way system or a railway with two crossings can put several kilometres between addresses that look close together on a map.
This is why two trips that look the same can price differently. It is also why it is worth entering your real addresses rather than a nearby landmark — the estimate is only as good as the two points you give it.
The vehicle you choose
Each vehicle class has its own rate, because each one costs a different amount to run. A bike moving a document across town and a truck moving a pallet the same distance are not the same job, and they are not priced as though they are.
This is the single biggest lever you have. If your load genuinely fits on a bike, do not book a van for it. If it genuinely needs a van, booking a bike and hoping costs you a wasted trip.
Time at either end
A fare covers a reasonable amount of loading and unloading. Beyond that, waiting time is charged, and it is the part of a bill people are most often surprised by — usually because nobody was ready when the partner arrived.
Ten minutes of preparation removes it almost entirely. Have the load packed, sealed and stacked by the door before you book, not while your partner is parked outside on a double yellow.
When you are moving
Demand is not flat across the day. Mornings before work, the end of the business day and wet weather all put more bookings into the system than there are partners on the road, and pricing moves to reflect it.
If your delivery is not urgent, moving it by an hour is often the cheapest decision you will make all day. Mid-morning and mid-afternoon are usually the quietest windows.
What does not change it
The fare you accept is the fare you pay. Traffic on the day, a longer route because of roadworks, or a partner having a slow run does not come back to you as a higher bill — that risk sits with us, not with you.
Every completed trip ends with a receipt showing exactly how the total was reached, so nothing has to be taken on trust. If something on it does not look right, it is a conversation with a record attached, which is the whole point.
Ready when you are
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